How do I place an order in Puregold Mobile App?
Step 1: Select the store.
Step 2: Scan or search the item.
Step 3: Review the details of your order before placing your order then click the "Check-out" button
Step 4: Select mode of payment then click the "Place Order" button
Note: For online payment: Wait for the SMS notification to complete the transaction by clicking the "Pay Now" button
How do I track my order status?
What are the available payment methods?
- Pay In Store
- Credit/Debit Card
How do I search for a specific product?
Step 1: You can use the search bar button on the home page.
Step 2: You can browse through for the list of Official brands.
Step 3: You can also check each of our product categories.
How do I link my loyalty card?
Step 1: Go to the account module on the app.
Step 2: Select “Loyalty Card” icon.
Step 3: Click “Link Loyalty Card” button.
Step 4: Encode the 16 digit loyalty card number.
Step 5: Click “Verify” button.
Step 6: Encode the validity date of the loyalty card.
Step 7: A prompt message will be displayed that you’ve been successfully linked your loyalty card.
How do I reset my password?
Step 1: Click "Forgot Password" button.
Step 2: Encode your email address you registered with.
Step 3: Click the "Reset password" button.
Step 4: A prompt message will be displayed that your temporary password is sent through your email.
Step 5: Check your email for the temporary password.
Step 6: Log-in your temporary password.
Step 7: Go to the account module on the app.
Step 8: Select "Change Password" icon.
Step 9: Encode your current password then click "Continue" button.
Step 10: A prompt message will be displayed the you’ve successfully change your password.