General Inquiry

How do I place an order in Puregold Mobile App?

Step 1: Select the store.

Step 2: Scan or search the item.

Step 3: Review the details of your order before placing your order then click the "Check-out" button

Step 4: Select mode of payment then click the "Place Order" button 

Note: For online payment: Wait for the SMS notification to complete the transaction by clicking the "Pay Now" button

How do I track my order status?

What are the available payment methods?

- Pay In Store

- Credit/Debit Card

- GCash

How do I search for a specific product?

Step 1: You can use the search bar button on the home page.

Step 2: You can browse through for the list of Official brands.

Step 3: You can also check each of our product categories.

How do I link my loyalty card?

Step 1: Go to the account module on the app.

Step 2: Select “Loyalty Card” icon.

Step 3: Click “Link Loyalty Card” button.

Step 4: Encode the 16 digit loyalty card number.

Step 5: Click “Verify” button.

Step 6: Encode the validity date of the loyalty card.

Step 7: A prompt message will be displayed that you’ve been successfully linked your loyalty card.

How do I reset my password?

Step 1: Click "Forgot Password" button.

Step 2: Encode your email address you registered with.

Step 3: Click the "Reset password" button.

Step 4: A prompt message will be displayed that your temporary password is sent through your email.

Step 5: Check your email for the temporary password.

Step 6: Log-in your temporary password.

Step 7: Go to the account module on the app.

Step 8: Select "Change Password" icon.

Step 9: Encode your current password then click "Continue" button.

Step 10: A prompt message will be displayed the you’ve successfully change your password.